Larry Glenn came to Bath Power Equipment two years ago with a construction background. Eager to step into a new role as general manager for an outdoor power equipment dealership, he knew one of the most important things would be learning Ideal, which had been utilized in the business since the DOS system days.
Larry gave himself a year to fully learn the ins and outs of the system. By attending last year’s software training seminar in Kansas City, he was able to bring a wealth of knowledge back to the dealership. Not only has he taught his staff new features, he’s also been able to break old habits of inefficient ways to use the software.
We recently spoke with Larry to see how the dealership has progressed in learning more in-depth usages of the Ideal software.
Ideal: Can you tell me a little bit about the business and how you got involved?
Larry:“The business has been around for 35-40 years. It started as garden center and nursery. It was developed into an outdoor power equipment shop about 30 years ago and it’s grown since then.
I began working here as a manager about two years ago. My background is in construction. I had worked in the construction field for a long time and it was time for me to look for another position. I found this job and it’s allowed me to stay local and learn a new position. Coming to the outdoor power equipment business was a completely new arena for me.”
Ideal: What do you consider to be the strengths of your business compared to the other dealers in your area?
Larry:“Setting yourself apart from the competition can be hard. I think what sets us apart is the fact that we’ve found a niche. We are truly an outdoor power equipment dealer. Our competitors range anywhere from big-box stores to hardware stores. They do sales and maybe even some service. We offer it all. We’re a full dealer that offers full sales, service and parts, plus we’re well-established. We’ve got relationships with major manufacturers. There’s only so many people out there with the complete package and we’re one of them who does it well.”
Ideal: How long has business using Ideal and what prompted the business to get the product?
Larry:“It was here well before my time. We started off with the Dos-based system and then upgraded to Windows.”
Ideal: In your position what features do you like the most about Ideal?
Larry:“Overall I think it’s quite simple to learn and to operate. At the same time it’s sophisticated enough to let you do a lot of things once you start understanding the capabilities of it. I came in here and gave myself a year to truly learn the system. I was able to go to the dealer training seminar in Kansas City last year and it really helped. We use it for receiving inventory. We use it for point of sale, for our customer records, and work orders.”
Ideal: You’ve mentioned some of the inventory features. How has Ideal helped you manage your inventory?
Larry:“I discover things more and more all the time. After going to the training seminar, I really started utilizing the min-max features and order recommendations, which has worked quite well.