17 Feb
Important Phone Information for Ideal Contacts

As many of you are now aware, Ideal has made some updates to its phone system. One of the biggest changes is that employees no longer have extensions connected with the 800 number. This has caused some confusion on how to reach specific employees. In order to help get you connected with the correct person, we’ve listed some direct lines below: 

Sales Inquiries:
NW & SE Regions – Brian Mohr – 319-261-1209
NE & SW Regions – Josh Moses – 319-261-1211

Billing Inquiries:
Tori Davison – 319-261-1222

Price List Inquiries:
Rita Reif – 319-261-1224
Sheila Schons – 319-261-1223

Support Inquiries:
For the fastest service, we recommend you utilize the Click to Request a Support Call feature on the Ideal Welcome Page. To request via phone, dial 800-737-1620 and select option #1.

Additional Departments/Employees:
Call 800-737-1620

–          Press 1 for Support
–          Press 2 for Sales and select option #2
–          Press 3 for Account Billing
–          Press 4 for Price Lists
–          Press 5 for Marketing
–          Press 9 for Dial-by-name directory