Presenters

Meet the Trainers:

Troy Simon

Troy Simon

 

Ideal, Trainer and F&I Coach

Troy joined Ideal in 2008. Previously, he worked in and managed various dealerships, owned business and rental properties, and was a business coach for business development. He’s also certified in and passionate about financial planning.

Fun fact: Troy is a big fan of all sports. He loves to dance, golf, boat, fish & ride bikes. In the evening, you can find him and his wife on long walks enjoying the sunset.

Jim Daum

Jim Daum

 

Ideal, Implementation Consultant

Jim joined Ideal in 2021. Prior to Ideal, he worked as a consultant for OPE, AG, Marine, RV and Trailer dealers. His prior career was in law enforcement and he was the Chief of Police.

Fun Fact: Jim and his wife love to travel! They only have Alaska left before they’ve been to all 50 states. Jim is also always searching for what he doesn’t know.

Jeff Plecity

Jeff Plecity

 

Ideal, Senior Implementation Specialist

Jeff joined Ideal in 2002 as a Support Technician. He has a Bachelor’s Degree in Accounting and Finance, and professional experience in accounting and treasury.

Fun Fact: Jeff is very proud of the kid’s baseball teams he coaches. He enjoys watching the kids develop baseball and life skills from being part of a team.

Laura Wickard

Laura Wickard

 

Charter, Implementation Manager

Laura Wickard is the Implementation Manager for Charter Software. She worked for 10 years as an Accounting Manager/Controller at a Dealership, and has been training customers for Charter Software for over 20 years. Currently, she configures databases for new customers, provides web training and is the ASPEN subject matter expert for escalations.

Fun Fact: She is a mother of 3 and a grandmother of 8 boys and 1 girl! Yes, she will be spoiled, but of course all are loved dearly.

Melanie Linnemeier

Melanie Linnemeier

 

c-Systems, Customer Support Team Lead

Melanie joined c-Systems in 2016, and is currently the Customer Support Representative Team Lead for Infinity.

Fun Fact: She enjoys going on adventures for craft beer.

Trevor Dickerson

Trevor Dickerson

 

c-Systems, Implementation Consultant

Trevor has been working for c-Systems for the last 10 years. In that time, he has worked in the support department and as a trainer, implementing the system for new dealers. In the last year, he has also been learning the Ideal system and helping out in support. He has lived in Texas his whole life and has been married to his wife Jenny for the last 4 years.

Fun Fact: He likes to do anything in the outdoors with his wife and their 2 pups, usually hiking and glamping.