Already an existing Ideal customer?Submit your support request here.

Support and Customer Service

Delivered by Industry Experts

Best Customer Service in the Industry

Taking care of you is our number one priority. Our Support team is your reliable partner for technology and business growth.

Ideal customers rank our support team an average of:

97%

average rating in support
helpfulness

92%

average rating in support
responsiveness

14

years average customer support
experience on our team

Ongoing Training

We’re here for you when you encounter any issues or concerns, but we also provide you with a variety of resources to help you use the software to its fullest potential including:

How-to videos

Customer-only webinars

Yearly training seminars

Unparalleled Hands-on Industry Experience

  • We deliver monthly group training sessions for new customers (with accessible recordings).

  • Personalized 1-1 training opportunities available to all customers.

  • Our support team knows first-hand how a dealership operates, allowing them to understand your needs and provide you with easy, tangible solutions.

Our Team is Here to Help

Find Out How Ideal’s Training and Support Can Help Your Business Grow

Talk to an Expert