Best Customer Service in the Industry
Taking care of you, the customer, is our number one priority. Ideal customers rank our support team an average of:
in overall courtesy
in overall product
Unparalleled Hands-on Industry Experience
Unlike many calls centers you've probably experienced, Ideal’s support team isn’t always chained to their desk answering phone calls or emails. They are part of a rotation that visits dealerships and delivers training and implementation to dealers of all sizes and locations. They know, first-hand, how a dealership operates which allows them to understand your needs, and provide you with easy solutions.
Thorough Implementation Process
Our implementation team makes sure your transition is as smooth as possible.
We'll ensure that you are well prepared ahead of time for the Ideal installation.
One of our trainers will then visit your dealership to install the software, configure your entire system including networking, printing, back-ups, and make sure you are up and running.
During this visit, you will learn how to use the software, and our experienced training staff will work with you to make sure you have the knowledge in place to get the most out of your system.
We'll be there for you when you encounter any issues or concerns, but we also provide you with a variety of resources to help you utilize the software to its fullest potential.
- Written step-by-step instructions
- How-to videos
- Customer-only webinars
- Yearly training seminars