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Please Note Ideal’s Upcoming Thanksgiving Hours



With the Thanksgiving holiday coming up, we want to make sure you’re aware of Ideal’s business hours.  These hours are designed to give Ideal employees time with their families, as well as continue to support you. The hours are as follows:

Thursday, November 27 – Ideal Closed – No Support Available
Friday, November 28 – Ideal Closed – No Support Available
Saturday, November 29 Regular Support Available from 8 a.m.-1 p.m. CT

From everyone here at Ideal, we wish you a Happy Thanksgiving.  We’re thankful to have you as our customer!



IMPORTANT information on protecting your Ideal system



There are viruses out there that are causing serious issues with computer systems and affecting Ideal customers.

These viruses can and will cause major problems with your computers and your Ideal software, and can even destroy the livelihood of your business. Please read the following information to help prevent these viruses from attacking your business.

How do viruses affect your Ideal system?

Any virus can affect your system in a variety of different ways:
- It can have a direct impact on your files in Ideal which could cause anywhere from a couple days, to an entire loss of business data.
- It can cause any of your backup files to become corrupt, which could result in a potential loss of your Ideal data.
- Merchant Services vendors could discontinue their services if you get overrun with viruses and you could incur some compliance and security issues to get your CIP service turned back on.

What steps should you take to prevent these viruses?


This doesn’t just apply to the surfing the Internet. Many contracted viruses also come from clicking links in emails. If you receive an email that includes a link that you are unsure of, or not familiar with, do not click it!

You can also contract viruses by installing web browser toolbars, fake program updates, and fake anti-virus installations. You can read more about what is and isn’t safe to download by clicking here:

What should you do if you suspect you have these viruses?

You have a variety of options:

- If you have a reputable local tech that you trust, contact them.
- Contact your anti-virus provider.
- If you purchased computers from Ideal, you can send them in for re-formatting. Keep in mind that there is a $150/hr service charge.

Note: For those who are running our online backup - To aid us in minimizing the damage to the backups, we ask that you make a note of the date you first noticed the virus. That way we can backtrack, contact our provider, and eliminate any of the backups after that date. This will prevent the potential of restoring infected data on your freshly re-installed machines.

It’s important to note that as your dealer management system provider, we feel it’s necessary to keep you in the loop about virus protection and how to prevent it from happening to you, but we are not certified to deal with infections, nor do we support dealing with them. It’s best to contact a professional who specializes in virus protection and clean-up.

Please do everything that you can to try and minimize viruses affecting your Ideal system. This information will save you a great deal of time, money, stress, and frustration.

Getting Ready for EMV


There’s no getting around it. EMV (also referred to as chip-and-PIN, chip-and-signature, or generally as chip technology) is well on its way to the United States.

Effective October 1, 2015, Visa, MasterCard, Amex, and Discover will institute a liability shift for all POS devices, excluding fuel pumps.

With the liability shift, if an EMV card is presented and you have not adopted a certified EMV card terminal, liability for counterfeit fraud may shift to your acquirer, who could pass this fee back to you.

Click to download The ABC’s of EMV

Ideal Customers Give High Praise for the September Training Seminar


Seminar1-sfwLast month’s Ideal Training Seminar was one of our best to date and the attendees agree.  This year, 53 attendees from 36 businesses in 17 different states/provinces made the trip to our home base in Cedar Rapids, IA, for the three-day event.

“I feel like I got everything I expected and much more,” said Rebekah Oliver of The Power Shop in Centralia, WA.  “It was great to meet the people at Ideal and get to know some of them.  I have a better understanding of how the Ideal software works and how all the pieces function together. I also have a better understanding of how to get my future questions and problems answered.”

Ideal’s Lead Trainer Dave Baumgarten presented the majority of the information which included teaching attendees advanced usages in service, accounts receivable, reports, pricing, purchasing, floor planning, and much more.

“Dave is just awesome!” said Jeff Shoemaker of Schultz Power Equipment in Beloit, WI.  “The amount of knowledge he has and the way he presents it is first class.”

Mixed in with Dave’s presentation was a session from Dealership Consultant, Bob Clements, on what metrics you should be measuring in your dealership.  Clements opened attendees’ eyes to important areas they should be analyzing in their dealership and Dave showed the group how to track that information in Ideal.

“This seminar is what any Ideal user should attend,” said Larry DeLong of Triple D Equipment, Inc. in DeLand, FL.  “I went to the three-day course. I learned a lot and I loved it. It was great to interact with other Ideal customers, see Bob Clements, stay at The Hotel at Kirkwood, and meet the Ideal team members.  I give everything my trademark, oh yeah!”

New to this year’s seminar was an AP/GL boot camp that was presented by Ideal AP/GL trainer, Nicole Lindsey.  Attendees were able to get more detailed information on Ideal’s accounting module as well as interact with other users and exchange best practices.

“We have spoken to Nicole in the past and she is an absolute wealth of information,” said Jeff Pucci of Rice’s Outdoor Power in Bradenton, FL.  “She has always helped us every time we called and ended the conversation with no questions left open.  It was great to meet her in person and cover more advanced material.”

Lunch2-sfwOverall, attendees left with a wealth of new knowledge they could take back to their dealership.  They also appreciated being able to meet most members of the Ideal staff, as well as other users.”

“I learned about some critical reports that I had not been using,” said Jeff Nicholson of P&P Small Engines in Des Moines, IA.  “Everyone did a great job. All of the staff was excellent and it’s easy to see they like their jobs and have great customer service skills.”

“This was my second year attending and I plan on attending every year from here on out,” said Jerod Ames of The Family Center Farm & Home in Harrisonville, MO.  “It is important to attend because there is so much to the software that you either forget, or you may not even know about.  I’ve adapted to using the software at pretty good rate, but I know that we are not using it to its full potential.  I do know now, however, that we are on the right track.”

Ideal thanks all attendees who were able to join us this year and looks forward to seeing more customers at future training events.  Future dates and times have yet to be determined.  As soon as they do become available, they will first be announced on the Ideal Welcome Page.

New Compact Workstations that Save Drastic Amounts of Counter Space


Have you seen our new line of workstations? They are designed to save massive amounts of space at your counters and service bays!

New workstations


• Ideal NUC Workstation
• Intel® Core I3 1.7 GHz
• 4 GB RAM
• Samsung 840 EVO MZ-7TE250BW
• 250 GB 2.5″ Internal SSD
• Ultra low Profile 4″ x 4″ x 2″
• Intel Gigabit Networking
• Integrated Audio Sound
• Wireless Keyboard / Mouse
• 24″ HDMI Monitor included

• Affordable.
• Save massive amounts of space.
• Contain the same quality of processors and solid state hard drive (SSD) we use in our current full-size workstations.
• Ultra-low profile measuring 4” x 4” x 2”.
• Can be mounted behind your monitor.

For more information, call 800-737-1620 or email

Visit the Ideal Team at the GIE+Expo!


2014 GIE ExpoIf you’re heading to the GIE+ Expo in Louisville on October 22-24, we invite you to come see us at Booth # 376 and in the Dealer Resource Pavilion.

Dave Baumgarten, Troy Simon, Brian Mohr, Ryan TeBockhorst, Julia Abu-Nameh, Rick Merritt, Andy Neverman, Greg Carradus and Bill Hall will all be on hand to meet with you and answer any questions you may have about the Ideal software or product options available.

We also invite you to join us in the Dealer Resource Pavilion on Wednesday, October 22nd from 5-7 p.m. Ideal has teamed with Husqvarna to sponsor a 25-cent beer and hotdog reception for our dealers.

We look forward to seeing you there!

Ideal Welcomes TeresaAnn Taylor and Ryan TeBockhorst to Our Team


The Ideal family is pleased to introduce new additions, TeresaAnn Taylor and Ryan TeBockhorst.  Both started working at Ideal over the summer and have already made positive contributions to our team.

TeresaAnn Taylor

Tat-ARTeresaAnn began working at Ideal in mid-July as a customer relationship specialist and currently helps customers create procedures and processes that are beneficial to their business.  She’s also in charge of Ideal’s account receivable and helps customers keep their accounts up-to-date and in good standing.

TeresaAnn enjoys speaking with our customers and getting to know them better while helping resolve their issues and address questions they may have.  Her goal is to make every customer she speaks to happy with Ideal.  She also enjoys working with a fun group of hard working individuals.

TeresaAnn attended Indiana University-Bloomington before completing her Bachelor of Science in Marketing and Social Science at Upper Iowa University.  She is currently working on her MBA through Upper Iowa.

When TeresaAnn is away from work, she loves kayaking Iowa rivers from spring through fall.  During the rest of the year, you can find her spending time with her family and friends and watching football and basketball.


Ryan TeBockhorst

Ryan-TeBockhorst-sfwRyan began working at Ideal the beginning of September.  He works alongside Brian Mohr as an additional Account Manager and serves Ideal customers in the Northeast and Southwest regions.  Ryan’s goal is to make sure his customer base is happy with Ideal and aware of all of our product offerings.

Ryan enjoys talking to customers over the phone and enjoys the culture of Ideal and the small company family feel that it offers.  He enjoys his co-workers and is impressed with how welcoming and friendly they have been.

Ryan brings extensive experience to Ideal having served in the software/technology industry for the past 16 years.  He has been in previous account manager roles, technical support, and as worked in the educational technology industry.

In his spare time, Ryan is an NCAA wrestling official and a sports fanatic.  He loves the Hawkeyes, Cubs, and Bears and watches a lot of ESPN.  He also enjoys spending time with his wife Joni and their daughters Makenna (6 years old) and Kiersten (4 years old).

Vote for Ideal and Enter to Win $100!


DealersChoiceAre you satisfied with Ideal as your business management system?  Then let us know! 

Voting is now open for the 2014 GIE+EXPO Dealer Choice Awards and Ideal has been nominated as one of the finalists for the Business Management Software category.  It’s successful dealers like you who have helped us earn a spot in this category, and we appreciate your support.

If you’d like to cast your vote for Ideal, as well as the best accessory/attachment, handheld, industrial engine and wheeled product,
click here

All voters are entered into a $100 cash giveaway drawing.

Thank you for helping us with this achievement!


Who Is My Ideal Account Manager?


Due to our growing customer base, we’re pleased to announce that Ideal now has two account managers in place to handle any questions you may have about new products, upgrades to your current system, and provide advice on ways to improve your system.

Ryan TeBockhorst has joined Brian Mohr and each will work with Ideal users in their respective regional territories.  Ryan’s focus is on the Northeast and Southwest regions, while Brian will continue to work with his customer base in the Northwest and Southeast regions.  To make it easier for you to know who your account manager is, we have included a map.



Click here to find your account manager

If you have any questions, software, or hardware needs, please contact your account manager.

Brian Mohr (Northwest and Southeast Regions)
800-737-1620 ext. 209


Ryan TeBockhorst (Northeast and Southwest Regions)
800-737-1620 ext. 231


Announcing the 2014 Ideal Training Seminar Schedule


IdealCSIA tentative schedule for this month’s Ideal Training Seminar has been released.  This schedule is designed to give attendees an idea of what to expect each day.  We really don’t anticipate this schedule changing.

You can access the schedule here:

We also want to answer a couple FAQ’s you may have in regards to the seminar:

What should I bring?

You basically just need to bring yourself – dress attire is casual.  Seminar manuals will be provided as well as writing utensils for you to take notes.  If you have a laptop with the software on it that you’d like to use, you may also bring that.  We ask, however, that laptops are only used to follow along on your software and not to check email or any other applications that are distracting to the group.  There will also be an Ideal computer lab in the back for you to go over any questions you may have for our staff.  The lab is available during breaks and at the beginning and end of each day.

How long will the seminar last each day?

As you can see from the schedule, the plan is to be in session between 9 and 4 each day.  We ask that you come a little early each day before the seminar starts.  If you have questions at the end of each day, we will be available until 5.

Can I still sign up?

We are still accepting registrations, but seats are limited.  To sign up for the seminar, please visit:

If you have any additional questions, you may contact Erin Zein, Ideal’s Marketing Coordinator, at 800-737-1620 ext. 213, or email

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