The Ideal Support Department would like to make you aware of an update that could impact your daily operations of the Ideal system. We’ve had some calls from Ideal users who are receiving notifications prompting them to upgrade to Windows 10 Pro. The Ideal software has been tested on Windows 10 Pro and it has proved to be compatible with little or no issue. We have also found that the purchase order interfaces and PartSmart seem to be functioning properly, but we cannot say with full certainty that all of our partners’ software is compatible without further testing.
Please be advised that if you choose to upgrade to Windows 10 Pro, you may run the risk of compatibility issues with your system. We have seen situations where old printers with wide connectors for star printers, cash drawers, label printers, and old Okidata dot matrix printers will not work in Windows 10 and the only solution is to buy new hardware. If you are unsure of your hardware’s compatibility, please consult with a hardware expert.
It is also essential that you back up your Ideal data prior to updating to Windows 10.
In addition, we have added a Windows 10 Configuration Document in the Resource Center of the Welcome Page.
As always, we will do our best to support you and keep you informed of any new developments.