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From the Price List Department: Information on New Price Lists Coming out in 2015



We’ve received a lot of calls recently from dealers asking when the new price lists for 2015 will be available. Most manufacturer’s do not release a price file until the effective date, which means we don’t receive the files until then. For example, if Stihl releases a price list effective 1/15/15, we won’t have access to process it until then. Rest assured, we are aware of the manufacturers/distributors who do major updates in January and have been in contact with them. These files will be generated as we receive them so they can be available to you in a timely manner.

Once these price lists are available for you to download, you will receive a notification upon opening your Ideal system. You can open the Price List Loading screen from the notification prompt, or you can do it later by selecting Applications -> Product -> Load Price Lists from the main menu.

We thank you for your patience.


Attention Users with Samsung SSD Devices: Important Information About a Samsung Magician Update


We’ve received some calls from users with Samsung SSD devices who’ve been prompted to run this Samsung Magician update once their machine has rebooted.









Running this update has affected the ability to use the workstation, which includes your usage of Ideal.

If you receive a notification to run an update, we ask that you click No for now.  We’re currently working with Samsung to resolve this issue and apologize for any inconvenience this may cause.  Once this issue is resolved, we’ll post a notification on the Welcome Page.


From the Support Department: How to Utilize the Ideal Program Help


We all have that time of year we call the “busy season” where the amount of customers who need service significantly increases.  As a dealer, your busy season is typically in the spring/summer.  At Ideal, this is our busy season.  The months of December, January, and February are when we see the highest call volume, and callback times can be longer than usual.

To help answer some of your questions in a quick and efficient way, we’d like to point you to some resources that will provide some of the quick answers you’re looking for.

The Ideal Welcome Page

We hold weekly meetings where our department provides input on what type of calls we are experiencing the most, and the solution.  These items can be found in the Popular Topics and Frequently Asked Questions sections.  In addition, links to how-to videos and program help are also provided on this page.

Ideal Built-in Screen-Sensitive Help

Ideal has a built-in help system which allows you to find help on most of your current screens.  If you are on a screen and don’t know what to do, click the F1 button to bring up help for the active screen.

Using the Product Help and How To Guide

The Product Help and How To guide provides step-by-step instructions and definitions for most tasks within Ideal.  Once open, the help can be navigated to find the information you’re looking for.  To open the guide, click Product Help and How To in the Resource Center on the Welcome Page.












Note that in the Table of Contents on the left, clicking the purple books will expand the sections to reveal relevant topics. Once you find a topic, click to display the contents on the right.


You can print a topic by right-clicking in the topic on the right and selecting Print from the menu that displays.


To search for a topic using key words, click the Search tab in the left-side and type in a word. Tip: Using the root (or less) of the word will help find all tenses (e.g. use “allocat” to find allocate, allocated, allocating, and so forth)


We appreciate your patience during our busy season and we will continue to provide you with the best in customer service both on the phone, and within the program.

From the Price List Department: Important Information about Reloading and Ordering New Lists


IdealCSIThe Ideal Price List Department has received some inquiries from customers in regards to notifications on new price lists and reloading old ones.  If you receive a fax or notification that a manufacturer has updated their pricing, you DO NOT want to go into the history of a backdated price list and reload the data.  Reloading an old price file DOES NOT have the new part numbers or pricing in it.

For example, if you received a notification that Honda came out with a price list on 11/01/14 and you have one from 8/15/14, you need to order the new 11/01/14 list in order for the new pricing to take effect.  Having the 8/15/14 list resent to you and reloading it will not work.

For more information about ordering new price lists, email or call 800-737-1620 and enter ext. 223 or 224.

Ideal Welcomes Paul Broveak to its Support Team


Paul Broveak

The Ideal family is pleased to introduce Paul Broveak. Paul joined Ideal in August as the newest member of the support team. He also handles the price lists for our sister company, Paulson Computer Systems.

Paul brings a wealth of computer knowledge and experience to Ideal having worked with computers and networking since 1995. He’s worked for Gateway Computers in the business technical support department, has run his own computer sales and service business, and has also worked in technical sales. Paul feels his love of all things that involves computers has truly driven his quest for knowledge and his ability to assist people with their computer woes.

When Paul is away from work, he enjoys photography and is a pro hobbyist, spends time with his wife and son, builds and repairs computers, and tries to stay current on the latest technology.

Ideal’s 2014 End of Year Procedures and Holiday Hours


Ideal Computer SystemsThe end of the year is quickly approaching which means many of you are getting ready to close out your fiscal year. In doing so, we’d like to remind you that there are certain functions that you need to perform on your software to close out the year.

To guide you with this, we have created websites for both Windows and DOS users. This information should guide you in closing out your end of year properly.

If you’re a DOS user, please click the following link:

If you’re a Windows user, please click the following link:

Holiday Support Hours for Christmas and New Year’s:

We also want to make you aware of our upcoming holiday hours. These holiday hours are designed to give Ideal employees time with their families, as well as continue to support you. The hours are as follows:

Christmas – 2014:

Thursday, December 25 – Ideal Closed – No Support Available
Friday, December 26 – Ideal Closed – No Support Available

New Year’s – 2015:

Wednesday, December 31 – Regular Support Hours – 7 a.m. – 6 p.m. (CT)
Thursday, January 1 – Ideal Closed – No Support Available

We hope you find this information useful and we’d like to wish you all a safe and happy holiday season!


Your Friends at Ideal

Mike’s Lawnmower Cuts Inventory Counting Time in Half with Ideal’s Mobile App


Mike's LawnmowerAfter 20+ years working in the industry, Frank Buchanan, the long-time parts manager at Mike’s Lawnmower in Ocala, FL, finally isn’t dreading his end of year inventory count.


As an early adopter of Ideal’s new mobile app, complete with advanced inventory counting features, Frank has turned what used to be a time consuming experience into a an easily streamlined process.

“In the past, inventory has always been one of the most time-consuming tasks that has to be done at least once a year, minimum,” said Frank.  “The way that it had been done prior to the mobile app was a huge time-waster in my opinion.  It had to be done, but it was a necessary evil.”

“It ate up so much time having to create a report, take all the papers, go to the parts shelves, count them, write them down and manually enter all the changes,” added Frank.  “With this mobile app, it’s literally cut my time in half to accomplish the same thing.  It’s just a huge time saver.  It’s worked really well.”

Not only has the mobile app saved Frank time with end of year counts, it’s now given him the ability to conduct cycle-counts effectively.

“We used to do mainly end of year inventory counting unless we had a reason to do a cycle-count in a particular area,” said Frank.  “With this mobile app, I want to start doing more cycle-counting at least once a month on different areas to keep better track of where we are at.  It just wasn’t possible before from a time perspective, especially during the nine months of the year we are swamped.”

Besides the inventory counting features, Frank and his staff are also looking forward to some of the new features of the app.

“With the other features I’ve seen in the mobile app, the inventory and wholegood features are going to be great,” said Frank.  “It’s nice to be able to pull up the exact wholegood you have in inventory.  The work order features I’ve seen also look really nice.  It’s going to be a huge help being able to check units in and out.”

As a long-time user of the Ideal system, Frank is excited about the new developments of the product and really feels like the mobile app will make a difference for anyone looking to save time and improve efficiency in their dealership.

“Definitely get the mobile app,” said Frank.  “I’ve used Ideal for 18 years and even though it’s been a great system for inventory, it’s really nice now being able to pull the inventory up instantly on your phone or mobile device, walk to the parts shelf and see, in real-time, what you have now.  Even if you just want to do a small cycle count, it’s really easy.  Everything we’ve seen in the mobile app, I’ve liked.  It just seems like a really well thought-out app and so far, for us, it’s been working really well.”

Please Note Ideal’s Upcoming Thanksgiving Hours



With the Thanksgiving holiday coming up, we want to make sure you’re aware of Ideal’s business hours.  These hours are designed to give Ideal employees time with their families, as well as continue to support you. The hours are as follows:

Thursday, November 27 – Ideal Closed – No Support Available
Friday, November 28 – Ideal Closed – No Support Available
Saturday, November 29 Regular Support Available from 8 a.m.-1 p.m. CT

From everyone here at Ideal, we wish you a Happy Thanksgiving.  We’re thankful to have you as our customer!



IMPORTANT information on protecting your Ideal system



There are viruses out there that are causing serious issues with computer systems and affecting Ideal customers.

These viruses can and will cause major problems with your computers and your Ideal software, and can even destroy the livelihood of your business. Please read the following information to help prevent these viruses from attacking your business.

How do viruses affect your Ideal system?

Any virus can affect your system in a variety of different ways:
- It can have a direct impact on your files in Ideal which could cause anywhere from a couple days, to an entire loss of business data.
- It can cause any of your backup files to become corrupt, which could result in a potential loss of your Ideal data.
- Merchant Services vendors could discontinue their services if you get overrun with viruses and you could incur some compliance and security issues to get your CIP service turned back on.

What steps should you take to prevent these viruses?


This doesn’t just apply to the surfing the Internet. Many contracted viruses also come from clicking links in emails. If you receive an email that includes a link that you are unsure of, or not familiar with, do not click it!

You can also contract viruses by installing web browser toolbars, fake program updates, and fake anti-virus installations. You can read more about what is and isn’t safe to download by clicking here:

What should you do if you suspect you have these viruses?

You have a variety of options:

- If you have a reputable local tech that you trust, contact them.
- Contact your anti-virus provider.
- If you purchased computers from Ideal, you can send them in for re-formatting. Keep in mind that there is a $150/hr service charge.

Note: For those who are running our online backup - To aid us in minimizing the damage to the backups, we ask that you make a note of the date you first noticed the virus. That way we can backtrack, contact our provider, and eliminate any of the backups after that date. This will prevent the potential of restoring infected data on your freshly re-installed machines.

It’s important to note that as your dealer management system provider, we feel it’s necessary to keep you in the loop about virus protection and how to prevent it from happening to you, but we are not certified to deal with infections, nor do we support dealing with them. It’s best to contact a professional who specializes in virus protection and clean-up.

Please do everything that you can to try and minimize viruses affecting your Ideal system. This information will save you a great deal of time, money, stress, and frustration.

Getting Ready for EMV


There’s no getting around it. EMV (also referred to as chip-and-PIN, chip-and-signature, or generally as chip technology) is well on its way to the United States.

Effective October 1, 2015, Visa, MasterCard, Amex, and Discover will institute a liability shift for all POS devices, excluding fuel pumps.

With the liability shift, if an EMV card is presented and you have not adopted a certified EMV card terminal, liability for counterfeit fraud may shift to your acquirer, who could pass this fee back to you.

Click to download The ABC’s of EMV

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