03 Jul
How to Create a High-Performance Dealership
Create a High Performance Dealership

For those of you who don’t know, industry expert Bob Clements did a fun yet informative presentation during our 2019 User Group. One of the questions he asks very early on in the presentation is: “Why are you in business as a dealership?” While the audience provided several different answers, they all agreed on the real answer once Bob Clements put it forward: money. At the end of the day, […]

25 May
How to Run a Successful Dealership in Post-COVID-19 America
Successful Dealership in Post-COVID-19 America

Navigating post-COVID-19 America will be a difficult task for many businesses. Though many states are opening, we won’t be going back to “normal” any time soon. What’s important to note is that even before COVID-19, it’s been clear that consumer shopping habits have been changing rapidly. According to Mintel, for example, 33% of Americans shop online at least once per week, while 69% shop online at least monthly. Remote shopping […]

13 Apr
5 Essential Trends & Tips That Will Help OPE Dealers Survive COVID-19
OPE Dealers Survive COVID-19

As COVID-19 continues to spread across the US, more and more retail businesses shutter. In March alone, the US retail sector shed 46,000 jobs as a direct result of these shutdowns, according to S&P Global Market Intelligence. Though most of the shuttered businesses are deemed “non-essential” – such as furniture and clothing stores – the OPE market is not entirely immune to this downturn, despite being dubbed “essential” in many […]

02 Dec
Why Your Hiring Process Doesn’t Work (and How to Fix It)
Resized featured hiring process article

When you were a kid, what did you want to do when you grew up? Would it be “working with cool machines”? While there are a lot of children who dream of doing what dealers do every day, there are likely very few kids who want to engage in an effective “hiring process.” But a good hiring process leads to a great work environment and increases employee retention, making you […]

30 Oct
5 Key Ways to Motivate Your Parts Salespeople
Featured Motivate Salespeople

One of the most important jobs of a parts manager or dealership owner is keeping the team motivated. “People often say that motivation doesn’t last,” said Zig Ziglar famously. “Well, neither does bathing – that’s why we recommend it daily.” Motivation is best practiced regularly with our sales teams, using both an energetic mindset, and a process that sets them up for success. The tips below will give you ideas […]

08 Aug
A Detailed Look into Key Service Department Positions
Featured Service Department Positions

Dunlop Lawn and Garden in Dubois, PA, delivers tractors between the hours of 6 am and 6 pm, going above and beyond what their local big-box store would ever do. This forward-thinking business, which grew six times its size in 10 years, is an example of a trend among dealers today, who are differentiating themselves based on service. And a great service department depends on having the right people in […]

27 May
5 Ways to Achieve a Good Work-Life Balance as a Business Owner
Work-life Balance Featured

A dealership business never sleeps, so creating work-life balance for owners is not easy. While others are attending their kids’ soccer games, a dealership owner is at work. According to recent research, when retailers are asked what they wish was easier in their business, 63% say “balancing work and home life.” But – entrepreneurs, including those in OPE, Agriculture and Powersports, have their family and their employees relying on them. […]

18 Apr
4 Ways to Boost the Profitability of Your Parts Department
4 WAYS TO BOOST THE PROFITABILITY OF YOUR PARTS DEPARTMENT

The idea of growing their parts department is appealing to many dealers, but in practice, it can be tough to execute. Why? The people who are in your department, the ones who are so knowledgeable about parts, may be less savvy when it comes to sales and customer service. So, a technically-proficient parts department is not necessarily a growing one. Here are some experience- and research-backed tips on how to […]

04 Feb
Are You Measuring These Key Drivers in Your Inventory?
Are You Measuring These Key Drivers in Your Inventory

While most dealers see the value in tracking inventory, other pressing needs, such as employee or cash-flow concerns can get in the way. But tracking metrics, including key drivers in inventory, effectively paves the way towards a company’s profitability and longevity in the marketplace. Author and speaker Stephen Covey said, “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” With that in mind, we […]

18 Dec
7 Dealer-Proven Ways to Deliver the Best Customer Experience
7 Dealer-Proven Ways to Deliver the Best Customer Experience

When virtually everything is available online, how can a retailer or a dealer like you continue to do business locally? Well, you have to change with the times – or risk being left behind. We are now seeing dealers across the country not just surviving but thriving by providing the best customer experience possible. Are you just offering shelves of products? In that case, today’s busy consumer will go somewhere […]