17 Feb
Important Phone Information for Ideal Contacts

As many of you are now aware, Ideal has made some updates to its phone system. One of the biggest changes is that employees no longer have extensions connected with the 800 number. This has caused some confusion on how to reach specific employees. In order to help get you connected with the correct person, we’ve listed some direct lines below:  Sales Inquiries: NW & SE Regions – Brian Mohr […]

14 Jan
IMPORTANT: Ideal Support will be Offline Starting Friday at 4 p.m. CST – Sunday Evening

On Friday, Ideal will be upgrading its support ticket management system to take advantage of better performance and new features that are designed to improve service. This upgrade has been planned and tested for several months. In preparation for this upgrade, Ideal Support will need to be offline beginning Friday, January 15th at 4 p.m. Central Standard Time through Sunday evening. We will resume normal support hours at 7 a.m. […]

15 Dec
Ideal’s Christmas and New Year’s Hours

With the end of year quickly approaching, we’d like to make you aware of our Christmas and New Year’s Hours: Thursday, December 24th – Support available from 7 a.m. – 4 p.m. (Central Time) Friday, December 25th – Office Closed, No Support Saturday, December 26th – Regular Saturday Support Hours Thursday, December 31st – Support available from 7 a.m. – 4 p.m. (Central Time) Friday, January 1st – Office Closed, […]

24 Nov
Ideal’s Thanksgiving Hours

We want to make sure you’re aware of Ideal’s business hours during the Thanksgiving week.  These hours are designed to give Ideal employees time with their families, as well as continue to support you. The hours are as follows: Thursday, November 26 – Ideal Closed – No Support Available Friday, November 27 – Ideal Closed – On-call Emergency Calls Only Saturday, November 28 – Regular Support Available from 8 a.m.-1 p.m. CT From everyone at Ideal, we wish […]

19 Nov
Ideal to Migrate to a New Telecommunication System on November 19th

On Thursday, November 19th, Ideal will be migrating to a new telecommunication system. Our Support Center and office phone numbers will remain the same, but there will be changes to our incoming call options. This new system will include better phone queue visibility, as well as better metrics for reporting. Once the transition takes places, there could be some initial delays in regards to leaving voicemails for support. For the […]

17 Nov
Latest Version of Ideal Mobile App is Now Available for Download from App Stores

An updated version of the Ideal Mobile App is available now to download from the Android and iOS App stores. This update is focused largely on customer feedback on service and support for iOS 9.x, while continuing to deliver improved performance and reliability. Please ensure that your dealership has the Ideal v8.9 Build 210 Fall Release, which is a pre-requisite to run this version of the Mobile App. Here are […]

03 Nov
Message from Support Manager Renee Hiemstra on Ideal Support’s Upcoming Technology Upgrades

Prior to the end of the year, Ideal will be implementing two major infrastructure improvements. We will be upgrading our support ticket management system to take advantage of better performance and new features. This upgrade has been planned and tested for several months, therefore we are not anticipating any impact on our ability to continue to provide high quality support to our customers. We all know the best plans can […]

02 Nov
2015 Training Seminar Recap and 2016 Seminar Dates Announced!

September’s Ideal Training Seminar proved to be Ideal’s best yet! We were pleased to welcome 56 attendees from 37 businesses in 21 different states for the three-day event at The Hotel at Kirkwood in Cedar Rapids, IA. “I had never been to anything like this so I wasn’t sure what to expect. It taught me a lot about the system and Ideal,” said Tara Hampton of Bi-Lo Sales & Service […]

14 Oct
Android 6 and iOS 9 Upgrade

We’d like to remind all Mobile app users to please hold off on updating their Android and iOS devices to Android 6 – Marshmallow and iOS 9 respectively, which is currently not supported by Ideal Mobile App. We plan to update Ideal Mobile App to support the new platforms as part of our release in November 2015, and we will notify you as soon as this release is available. Please […]

09 Oct
ChargeItPro and the new EMV standard for chip & pin cards

IDEAL and ChargeItPro are working hard to get our mutual customers updated for EMV. ChargeItPro’s software code is complete, and they’re in the final stages of testing. ChargeItPro is aiming to start updating IDEAL customers within the next few weeks. For questions about EMV, please call Dan O’Bannon at 800-989-2135 x 314 or email dano@chargeitpro.com. If you have questions about EMV and how the liability shift may affect you, please […]