13 Apr
7 Dealer-Proven ways to Create the Best Customer Experience

“Wow” Customers into Doing Business with You As a dealer who has increased competition with the growing trend of Internet, creating the best possible experience has never been more important.  Here are 7 proven ways to create the best customer experience and breed customer loyalty into your dealership. Download the full guide >> 1. Maintain a clean and organized dealership We all know that first impressions can mean everything. That’s why […]

13 Apr
Creating Metrics in Your Service Department
Creating Metrics in Your Service Department

Key Metrics to Track Everything in business revolves around numbers and each department in your business is unique with what numbers you measure. One department dealers tend to struggle with getting the most profitability out of is their service department. Dealers tend to look at profitability in service as the measurement of dollars being sold which, in reality, isn’t the case. Dealership expert Bob Clements defines profitability in service as […]

02 Mar
Postseason Guide to Evaluating Your Departments

Reviewing Dealership Performance ​Once your busy season winds down and you find a little time to breathe, it’s time to start reviewing several key metrics and processes in your dealership. ​With the help of dealership expert Bob Clements, we’ve come up with an effective plan to evaluate your departments during your postseason. ​A good dealer management system can be your best employee when it comes to this aspect of your […]

02 Mar
Postseason Guide to Evaluating Your People

How did I do? Your employees are the highest cost you have in your business so once your busy season starts to slow down, you’re going to want to take a look at your entire staff and evaluate each individual performance. Whether it’s a service, parts, or sales manager, evaluate how they did and if they are the right person to take you into next year. With the help of […]

15 Feb
Best Practices for Effective Inventory Counting

If you’re reading this, there’s a good chance you view your inventory as a love-hate relationship. You love the fact that the merchandise you carry makes you money, but hate the fact it’s something you constantly have to monitor. Let’s face it, you have other things in your business to focus on, and quite frankly would rather spend time on. So it tends to be one of the first things […]

15 Feb
How to Establish Inventory Goals That Work
How to Establish Inventory Goals That Work

My inventory is organized and counted. What now? Once you’ve accurately counted and organized your inventory, it’s essential to set inventory goals to make sure it never ends up in poor state again. Jeff Sheets, who has provided dealership consulting as a member of Bob Clements International, explains how to do just that in this guide. Download Full Guide >>  Put your Parts Manager in charge We’ve mentioned before that keeping […]

15 Feb
Get Rid of Dead Inventory and Organize for Profitability

Your inventory count is done…Now what? Once you’ve conquered the daunting task of counting inventory, it’s time to decide how to make your merchandise more profitable. With help from Jon Schreibfeder, president of Effective Inventory Management, Inc., and Jeff Sheets, independent dealership consultant, we’ll show you how to get rid of obsolete items, add new stock and organize your inventory in a way that will improve your cash flow. Download […]

06 Jan
Interview with OPE Magazine

1) What is trending when it comes to business management software systems for the OPE industry, and what factors are driving these trends? Mobile Technology I’d say mobile technology continues to become more and more a part of our everyday world and we’ve spent a lot of time incorporating this technology into our product. Service and parts personnel can now perform key tasks from anywhere in the dealership. Dealers are […]

27 Jun
Webinar-on-Demand: Maximizing Postseason Profitability
Webinar Maximizing Postseason Profitability

As dealerships make the transition from peak to postseason, thoughts begin looming about the slow season and the cash burn most dealerships go through waiting for the next peak season to begin. Postseason is the perfect time to reset your dealership and burn off excess parts and wholegoods inventory, evaluate your staff, your processes in service, parts and sales, and prepare yourself for any changes you may want to make […]

27 Apr
Don’t Leave Money on the Table from Outdated Price Lists
Updating your manufacturers' price lists

One of the biggest mistakes you can make in your dealership is not updating your price lists.  Ideal has updated many major manufacturer lists and added additional lists. These lists can significantly increase your profitability during your busiest times, so it’s essential you update your lists each time a new one becomes available.  We’ve had dealers lose as much as $400 on a single item by simply not updating their […]