Dealership management made easy.
See how IDEAL can help you manage every department at your dealership in one complete software.
Automate Your Service Department from Start to Finish
Keep all history at your fingertips, manage deadlines, and ensure that you are delivering the service that was promised.
Create & Track Accurate Work Orders
- Track detailed information about each work order in one place.
- Easily lookup history on Open or Completed work orders.
- Create repair kits (for example maintenance kits) so you can instantly add a group of parts, supplies, and labor codes.
- Send text or email notifications when a unit is ready for pickup directly from the work order.
- Produce professional looking invoices with detailed labor notes, warranty information, and performed codes.
- Automatically adjust price on a part sold through work shop.
Process & Track Warranty Claims
- Track warranty claims and money owed from each warrantor.
- Easily separate and view the money owed from the warrantor vs. the money owed from the customer on a claim.
- Track multiple warranty claims (for the engine, accessories and the rest of the unit) on each work order.
- Easily reconcile warranty claims from warrantors.
- View the warranty period right on your work order screen so that you always know if there's any warranty left.
- Automatically register products through integrations with Ariens/Gravely, Toro EZ-Link, Toro EZ-Link for Echo/Shindaiwa, Stihl PSP to ensure you always collect money in a timely manner.
Improve Technician Productivity
- Allow your technicians to clock in and clock out of service orders using the Technician Time Clock so you can track their efficiency and overall time spent on a job.
- Monitor your technician's billable hours and incorporate incentive plans to motivate them.
- Assign labor to multiple technicians on each work order.
- Easily calculate your technician commission totals.
Optimize Shop Efficiency & Profitability
- Schedule and modify jobs for all your technicians through the Service Scheduler.
- Import common or create your own flat service rates to ensure profitable jobs.
- Enable your technicians to create pick tickets to ensure all your sold parts are accounted for on a Work Order.
- Set predefined symptom, request and labor perform codes to quickly start and finish a work order ticket.
Tim Goff, General Manager at Goff’s Equipment Services, Inc.
We’ve been growing with Ideal, adding users. My staff really likes it because it makes life so much easier for them. It’s easy to keep track of inventory customer history and the speed of it has been fantastic.
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